Is your main goal to get your viewpoint (or your feedback across)? She is awesome and does great work and we’re short staffed. This Harvard Business Review article (https://hbr.org/2016/07/what-great-listeners-actually-do) provides an excellent overview of what powerful listening looks like and how you can develop that skillset. 0000008641 00000 n For example, thoughtful and constructive feedback conveys respect for the other person and their capability to develop and grow. 0000147696 00000 n courageous conversations about race Founded by Glenn E. Singleton in 1992, Pacific Educational Group is committed to achieving racial equity in the U.S. and beyond. 0000210120 00000 n Why does giving feedback or negotiating for your needs require courage? 0000208483 00000 n In this article we offer some useful tips and guidance on courageous conversations, including how to know when to have one, how to raise it, and how to get the most out of it.. March for Our Lives. WASHINGTON (NEXSTAR) — As we draw closer to the end of the year…the clock is ticking for Congress to pass another COVID relief bill. 0000208746 00000 n 0000169847 00000 n 0000104215 00000 n This means that each topic is covered twice in a year, helping you review their development easily. Figure 2.1 The Courageous Conversation Compass I developed the Compass as a personal navigational tool to guide participants through these conversations. It creates psychological distance, we may begin avoiding interactions with the other person, or they with us, and empathy and mutual understanding diminish. In this article which was published 7/9/20 in Fast Company, Kim adapts her insights from the book to the current need for better remote communications and includes practical tips on how to make video conferences more interactive and inclusive. Cultivate an attitude of discovery and curiosity. Even when we commit to engaging someone in a courageous conversation, we often struggle with how to conduct the interaction in a well-structured way. And since we know working remotely is hard on everyone, we hesitate to be someone who is critical or creates a negative mood. 0000152344 00000 n If you continue to use the website, we assume that you have given your consent. (n.d.). When listening, make sure to ask a few questions to encourage the other person to fully express their point of view. ~ �� endstream endobj 24 0 obj <> endobj 25 0 obj <>stream Relationships are messy. However, we have all experienced the downsides of such avoidance: issues that are not being raised begin to have negative effects on our work or that of the team. 0000054111 00000 n Here are some examples of the types of work-related conversations that many of us find difficult and that take courage to conduct. Courageous Conversations – A How To Guide Introduction. Caring Conversations are at the heart of becoming an appreciative practitioner. National Center for Education Statistics. use the Courageous Conversation Compass to determine the place of engagement at which each participant in the dialogue is processing the content. * In educational leadership development, engaging in courageous conversations is Once both perspectives have been ‘laid on the table’ the next step is to analyze both the differences and the commonalities. 0000008363 00000 n He develops managers in a wide variety of organisations in both the private and public sector – recent clients include Bolton NHS, Cambridge University, Johnson & Johnson, London Borough of Hackney, Tetra Pak and Torus Housing. 0000208518 00000 n Pretend you … Or are you picturing a dialogue between equals, with mutual curiosity about each other, Powerful listening is a cornerstone of effective conversations. 0000168500 00000 n State education reforms (SER). 0000005180 00000 n A Courageous Conversation is a tool that helps to resolve relational conflict. 0000165250 00000 n I quickly learned why so many people choose not to engage in these conversations - because it is hard. Finally, a structure for the proposed conversations is presented. I hope our conversation will help you have an authentic, trust-building, bias-shifting courageous conversation with another person. A coaching culture Coaching is central to having courageous conversations and creating a challenge culture. 0000162464 00000 n She describes how to make space for the emotions that arise as a matter of course in such interactions, and how to navigate these as a leader and as a human being. 0000100407 00000 n 0000101823 00000 n The framework pictured here is a helpful guide on how to structure a courageous conversation. Because very often these conversations trigger an emotional response, both in ourselves and the other person. H�\�͊�@F�y�Zv/����-l���0��� (Ru��O+�j�޵�hҟCW��h�M[��]�ʛ�?5m2�M�T��wu.�$ �����ϻ��%�I���q���e��k��j?4�ɼ�Y�_M�����?�v4�Y,L�aз��^��I㶷]�7��-�������&��E�����vƶñ�(���˳,�����l2����. 0000104068 00000 n It is a simple framework that you can use to plan and structure difficult conversations and feedback in a non-confrontational way. ��ҏA�m�#���`?l�G5�8�`p�ϱO.�/��%��ȟ���o ; Grow as a manager Solve your biggest management challenges with help from the best content on the web. My name is Sophie Lea and I am based in Melbourne, Australia. However, we often ignore that not addressing important issues and leaving things “unsaid” has its own detrimental effects. About #FridaysForFuture. �u�=r�/$7~Or���܏��.�C�=ܐ��f���������al�|`�œ���l��S~2���~���i�T�™�` ��R endstream endobj 22 0 obj <> endobj 23 0 obj <>stream Listen to this podcast by Heather Currier Hunt, IDEO Senior Director of Global Learning and Development, where she talks about leaning into tensions at work as an opportunity to help ideas spread and individuals grow. They are also central to enhancing compassionate and dignified experiences in the workplace and developing practice. The BAMEed Network are facilitating a series of courageous conversations about race. 0000100927 00000 n It was originally developed Singleton (M.Ed., Stanford) to support adults in having the conversations necessary to make progress on difficult subjects such as … Larry is our courageous conversations expert. 0000162385 00000 n Developing trust in yourself to stay centered during a dialogue is a mindset you can develop with some practice. If … This episode will provide you with a framework for how and when to have these conversations. 0000038470 00000 n 0000168288 00000 n The first step is to name ‘what is going on’ – in other words, start by saying “I would like to give you some feedback”, or “We seem to have a difference in opinions on how to best proceed with this project”. In this workshop, individuals learn the tools, framework, and practice truly saying it like it is. When making your points, be concise and check in whether the other person is following your train of thought. School counselor Craig Jones and upper school English teacher Chris Robbins P ’17 ’22 first introduced Glenn Singleton’s award-winning Courageous Conversations framework in the upper school after sharing a moment of reflection on how best to navigate potentially controversial topics related to race. Doing this jointly is important – often one person (e.g. Be clear on the reason for the conversation and the desired outcome. ?a�m����Lo�e� 0000152065 00000 n ENGAGING IN COURAGEOUS CONVERSATIONS The Ontario Leadership Framework, through one of its five Core Leadership Capacities, calls for school leaders to engage in “courageous conversations”. We may rush into it without a clear plan of what we want to say, or we delay the conversation because we’re not sure how to get started. Only if both are engaged in developing next steps is real buy-in created. We empower individuals to use our Protocol and Racial Equity Framework to lead healthy courageous conversations about race. H�\�͎�0���R)�L��G�� �d�&�9����坑 T���6M�=�C����>n����V*�ޖ���6�x��I�c�����g{|V��>M��Eej�V�?�Bߚ�{s�*���C����%�|E�~L^�քi��ߦ��s3\|��±V�}8։���W%�N����C��Y����΃�3��.���Fb*�%u]�6�k�umS��a��zC]C�2��ޒCޱc�+�c$~����ߍ���:��.o��������� �:zȡ� M�Z�D~�K��H��/��4�+M�uj�|�;�>K?L6�h�1ȷ�S��ҏ����m�#1�cD�OnK?|�~ h�b```b``�f`g`x� Ā Bl@Q�6 ��/���2. The BRAVE framework is rooted in the science of neurological safety and creates environments within which individuals and teams can better navigate challenges and improve creativity, productivity and inclusion You may not always get the outcomes you want, however, if you keep having courageous conversations your relationships in your professional and personal life will thrive and prosper. A framework for a courageous conversation is provided which highlights the need for clarity about the motivation, purpose and desired goals. Our workshop model demonstrates how to integrate equity and diversity into your current teaching philosophy and curriculum. 0000103062 00000 n 0000165181 00000 n 0000209496 00000 n Over time, individual viewpoints harden into passive-aggressiveness and what might have been a straightforward conversation becomes a drawn-out complaint about mutual grievances. 0000119890 00000 n This can be a blind spot for many managers and leaders. 0000008851 00000 n Here is what I … One of the reasons we tend to avoid ‘difficult’ conversations (for example, giving feedback) is that we fear it might have a negative impact on our relationship with the other person. How you frame a conversation in your own mind prior to having it is crucial to the outcome and effect on the relationship: are you viewing the interaction as a conflict, with a winner and a loser? The first step to training managers as coaches is self-reflection. 0000009075 00000 n :4ɘX4*������B�+'�h�m,���9I�G!q�Q!��.Qm?� #3/���Ħ�>�O)�M*^~��ӌ�i��uM/� �x�4 �� ���`hhZX�"�R�`30����F���>��00�Ү@�V'� �$�h�P�d�x�q�6� ��_�D�r�LL��1puG�����2Xg��ڈ2�g�ffJg�c���ø���V���̝�Iz�c7�?�}��f:\�:f\���MlU�E�]�{�1�1�����2�:��a���ڮ��x@� �[� endstream endobj 17 0 obj <>>> endobj 18 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Shading<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 19 0 obj <> endobj 20 0 obj <> endobj 21 0 obj <>stream 0000006125 00000 n The Five Conversations Framework is based on five themed conversations that you have with each of your people, one theme per month, for five months out of six. Is your main goal to get your viewpoint (or your feedback across)? COIN stands for . Courageous Conversation About Race Protocol Below is the courageous conversations about Race protocol. 0000002828 00000 n Trish Foster and Yaro Fong-Olivares from Bentley University join us to offer actionable tools for having courageous conversations – dialogue that is reciprocal, respectful, compassionate, honest and open. Watch this short, animated video by The Conscious Leadership Group to learn how to manage your emotions and stay ‘above the line’ during courageous conversations. 0000007120 00000 n Promote cultural responsiveness with this updated edition of the highly acclaimed bestseller that explains the need for candid, courageous conversations about race so that educators may understand why the achievement gap in education exists and learn how they can develop a curriculum that promotes true educational equity and excellence. H�\��n�0E�|���"0 EH4)�>Դ@`�"59d����M�"������z���nT�������ѵ���ԑΝ t�ڮ�7~6�zB�|�_G����V+������jV����A��Zr�=����0W��6�t! 0000169545 00000 n Step Two: Curiosity. 0000007721 00000 n A Framework for Courageous Conversation. Context, Observation, Impact, and Next steps: Context: the circumstances, event or issue that you want to discuss. 0000144817 00000 n Understand your team Uncover your team’s real needs by giving them a safe space to share honest, anonymous feedback. 0000209891 00000 n And finally, a step that is often overlooked, is the step of re-affirming the relationship. Gayle Hutchinson November 21, 2019. But we’re also facing massive budget… References. The first step is to name ‘what is going on’ – in other words, start by saying “I would like to give you some feedback”, or “We seem to have a difference in opinions on how to best proceed with this project”. 0000168944 00000 n Step #2: Curiosity. 0000167986 00000 n 0000022945 00000 n 0000003918 00000 n 0000069347 00000 n Powerful listening is a cornerstone of effective conversations. Our clients often ask us for help having difficult or courageous conversations. We often shy away from being this explicit out of fear of seeming confrontational. Stepping up to the challenge and initiating a difficult conversation in a calm and respectful way will often actually lead to a strengthened relationship. ongoing “courageous conversations” about the intersections of race, equity and child welfare by: 1) Introducing key data, foundational concepts, frameworks and definitions 2) Increasing knowledge about the development of the social construct of race and how public policy 0000008816 00000 n The 6 C’s To Successful Courageous Conversations Step #1: Clarity. I have been working happily in the helping professions my entire professional life. A s a manager, the need to have difficult or courageous conversations with employees will often crop up. The interaction can easily feel like a confrontation, and so we tend to shy away from them, or delay them, or have them in a hurry to get out of the situation as quickly as possible. 0000006976 00000 n ... Anti-racism charter – a framework to help you explore ideas around race equity and racism. unsaid” has its own detrimental effects. 0000168525 00000 n We may ask ourselves, why take the risk and effort involved? Cultivate an attitude of discovery and curiosity. provides an excellent overview of what powerful listening looks like and how you can develop that skillset. INTRODUCTION: Courageous conversations, commonly identified as conversations which are associated with some form of emotion, are features of many social workers’ daily routine. 5 Steps To Having Courageous Conversations Step One: Clarity. 0000209132 00000 n 0000210311 00000 n 0000001736 00000 n H�\��n�0����u{ ��i�(�o�8f�4���;�;NXV�J�#�ﶗ�i��8�w+�xku bP�g��eW� tɗi��t�y��F;�b��+.���*����⫼,!�܍���(l�A/�y�;�Ч�*���qZ��g��dbo#{���%�Z�0�#����W�տ�x�i�F~�օ'.8��ԭ�p���ɚ8e��3�YF�}���ޱ} �3��>��{��� �yK|��! %PDF-1.5 %���� This is where ‘short-term optimization’ towards ‘keeping the peace’ is counterproductive in the long run, and this is what we need to keep in mind in order to find the courage to initiate difficult conversations sooner rather than later. 0000102463 00000 n 0000005677 00000 n The conflict is still ‘there’ but it is covert, which makes it harder to have a dialogue about it. Be clear on the reason for the conversation and the outcome that you desire. The 7 keys help you to prepare to have successful courageous conversation. Then synthesize their perspective to make sure they feel heard. The framework pictured here is a helpful guide on how to structure a courageous conversation. ; Master 1-on-1s Hold quality conversations that build trust and develop your people – even when you’re short on time. Brave Conversations Over Coffee is a workshop designed to use conversation to build trust. 0000008962 00000 n Platform. 0000133973 00000 n https://hbr.org/2016/07/what-great-listeners-actually-do. The key to addressing and overcoming these obstacles is communication– a fundamental pillar to effective people leadership. 0000103243 00000 n We challenge them to have transformational conversations instead. Ironically, we often over-estimate our own ability to listen well and we may struggle to come up with impactful questions that really push the thinking in a dialogue. 0000004421 00000 n To learn more about how Singleton and Linton (2006) developed the Courageous Conversations framework, read Part I of this series. Kim Scott’s book, ‚Radical Candor‘ describes how to bring both compassion and transparency into your communications, even in difficult matters such as layoffs or holding people accountable for mistakes. Hold quality conversations that build trust and develop your people – even when you re... Provides an excellent overview of what Powerful listening is a simple framework that you have your. To discuss guide on how to structure a courageous conversation effort involved relationship is worth investment. To guide participants through these conversations both are engaged in developing next steps is real buy-in created table. 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Episode will provide you with a framework for how and when to have or., listening and making your point, can be a blind spot for many managers and leaders but also everyone... The heart of becoming an appreciative practitioner others, we assume that can., individual viewpoints harden into passive-aggressiveness and what might have been a conversation. ’ or makes all the suggestions Caring conversations are at the heart of becoming an appreciative practitioner hesitate be! Our workshop model demonstrates how to structure a courageous conversation not addressing important issues and leaving things unsaid! Complaint about mutual grievances like and how you can develop that skillset that you want to.! Other ’ s about the awareness that to change the behaviour of others, often! Developed the Compass as a personal navigational tool to guide participants through these conversations - because it is,... 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Who is critical or creates a negative mood have difficult or courageous conversations about race self-reflection... – a framework to help you have an authentic, trust-building, bias-shifting courageous conversation to! Require courage experiences in the dialogue is a workshop designed to use our Protocol and Racial equity framework lead. Core values if both are engaged in developing next steps: context: the circumstances, or...
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